The Enugu Electricity Distribution PLC (EEDC) has introduced more payment channels for ease of payment by its customers. This is in addition to the existing Cash Offices within the Service Centers and District Offices.
Making this known to newsmen, the Head of Communications, EEDC, Mr. Emeka Ezeh, stated that the idea is to ensure that customers pay electricity bills with ease and convenience, thereby avoiding situations where they have to travel a long distance to make payment.
This initiative is born out of EEDC’s commitment to improved service delivery, with a special focus on the customer.
These alternative payment channels include:
* Direct transfer into EEDC bank account, this is mainly for Maximum Demand (MD) customers.
* Interswitch pay direct via QuickTeller
* E-Transact channels, which allow customers to pay their bills via bank apps.
* Energy Pay, which is on EEDC website (www.enugudisco.com)
* Collection agents, made up of: Paga, Capricorn Digital, Fetswallet, Fidelity Bank, G-Pay, Vatebra, and Fucil Datatech.
These collection agents have a presence in rural communities, with over one thousand locations across EEDC network.
According to Ezeh, with these alternative payment platforms in place, customers can easily access and make payments with their postpaid bills or buy more units of energy for their prepaid meters.
He stressed that receipts should be obtained for all payments, either physical or electronic receipts, which is usually confirmed via text messages or electronic mail.
Ezeh, therefore, advised that customers must ensure they collect and crosscheck their receipts after payment to forestall any mistake.
EEDC Creates More Payment Channels For Customers
He advised customers against making payment to EEDC field officers, insisting that all payments must be made through approved channels and receipts obtained.
The EEDC head of communications recounted that non-payment of electricity bills is one out of the challenges faced by EEDC in carrying out its operations.
“The business cannot do much if customers do not support it by paying their electricity bills as and when due”, Ezeh said.
Customers are also advised to avoid meter bypass and energy theft of all sorts, vandalism of power installations, as these acts impact on the quality of service to customers.
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