Customers of Neo bank Kuda who have been unable to access their money since Tuesday due to bugs in its app have had their concerns allayed.
Customers would be able to access the app once the problem with it is fixed, the bank said, adding that the money of its customers was secure and that it was working to rectify the app’s problem.
Due to their inability to utilise the Kuda app for transactions, bank clients have grown uneasy. Some clients can log in, but their account balance is displayed as zero.
In response to the situation, the bank issued an apology to its clients, admitting that it was aware of the bugs, including the zero balance error.
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The bank said it was working to fix the problem and assured its customers that they would be notified once the downtime had been fixed, adding that the customers’ money remained safe in spite of the glitches.
Kuda wrote on its verified Twitter handle, @joinkuda, “We’re sorry that you still haven’t been able to use your Kuda app. We’re working with our cloud services provider to sort out the downtime, and we’ll let you know when it’s been fixed. Your money remains safe and you’ll be able to access it as soon as services are restored.
“We know that the ₦0.00 balance error reported by several people is worrying but we assure you that it’s just what the app is displaying because of the downtime, not the amount of money you actually have. We’ll keep sharing updates as we make progress.”
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